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ISO 21800:2025

Guidance for organizations to increase consumer understanding of online terms and conditions

Standard Details

This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs).

This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.

General Information

Status : Published
Standard Type: Main
Document No: ISO 21800:2025
Document Year: 2025
Pages: 11
Edition: 1
  • Section Volume:
  • ISO/PC 335. Guidelines for organizations to increase consumer understanding of online terms and conditions
  • ICS:
  • 03.100.20 Trade. Commercial function. Marketing

Life Cycle

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ISO 21800:2025
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