CSA ISO 24510:25

CSA Preface This is the second edition of CSA ISO 24510, Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users , which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 24510 (second edition, 2024-01). It supersedes the previous edition, published in 2010 as CSA Z24510 (adopted ISO 24510:2007). This Standard was reviewed for Canadian adoption by the CSA Technical Committee on Water Quality Management Systems, under the jurisdiction of the Strategic Steering Committee on Business Management and Sustainability and has been formally approved by the Technical Committee. This Standard has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group. Scope This document specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether these are being met. The following are within the scope of this document: — the definition of a language common to the different stakeholders; — the definition of key elements and characteristics of the service to users; — the objectives for the service with respect to users’ needs and expectations; — guidelines for satisfying users’ needs and expectations; — assessment criteria for service to users; — introduction to performance indicators; — examples of performance indicators. The following are outside the scope of this document: — methods of design and construction of drinking water and wastewater systems; — the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting; — topics relating to the system inside buildings.