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Status : Active
Standard Type : Main
Document No : ISO 32122:2025
Document Year : 2025
Pages : 14
Edition : 1
Section Volume : Transaction assurance in E-commerce (ISO/TC 321.)
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.
NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.