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Status : Active
Standard Type : Main
Document No : ISO/TR 32123:2024
Document Year : 2024
Pages : 17
Edition : 1
Section Volume : Transaction assurance in E-commerce (ISO/TC 321.)
This document provides information on the nature of after-sales services unique to E-commerce transactions. It is a review of current practices across different platforms, an analysis of factors that impact quality of after-sales services in E-commerce transactions and a description of possible means to enhance after-sales services.