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ISO 23592:2021

ISO 23592:2021

Service excellence — Principles and model

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General Information

Status :

Active

Standard Type : Main

Document No : ISO 23592:2021

Document Year : 2021

Pages : 22

Edition : 1

Section Volume : Excellence in service (ISO/TC 312.)

ICS : Services in general (03.080.01)

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.