Knowledge Gateway
Unlock your learning potential with industry insights and standards that matter. Share your email to begin.
Unlock your learning potential with industry insights and standards that matter. Share your email to begin.
Status : Active
Standard Type : Main
Document No : ISO/IEC 20000-2:2019
Document Year : 2019
Pages : 63
Edition : 3.0
Section Volume : IT Service Management and IT Governance (ISOIEC JTC 1.SC 40)
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.