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Status : Active
Standard Type : Main
Document No : ISO/IEC 20000-10:2018
Document Year : 2018
Pages : 28
Edition : 1.0
Section Volume : IT Service Management and IT Governance (ISOIEC JTC 1.SC 40)
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).