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Status : Active
Standard Type : Main
Document No : ISO/IEC 19086-3:2017
Document Year : 2017
Pages : 15
Edition : 1.0
Section Volume : Cloud Computing and Distributed Platforms (ISOIEC JTC 1.SC 38)
ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.
ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.