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ISO 9241-154:2013

Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications

Standard Details

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

General Information

Status : Published
Standard Type: Main
Document No: ISO 9241-154:2013
Document Year: 2013
Pages: 35
Edition: 1
  • ICS:
  • 13.180 Ergonomics
  • 35.180 IT terminal and other peripheral equipment

Life Cycle

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ISO 9241-154:2013
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