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    ISO

    ISO 16355-4:2017

    Applications of statistical and related methods to new technology and product development process — Part 4: Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder

    Standard Details

    ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer's perspective. This document also provides recommendations on the use of the applicable tools and methods.

    Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

    General Information

    Status : Published
    Standard Type: Main
    Document No: ISO 16355-4:2017
    Document Year: 2017
    Pages: 25
    Edition: 1
    • Section Volume:
    • ISO/TC 69/SC 8. Application of statistical and related methodology for new technology and product development
    • ICS:
    • 03.120.30 Application of statistical methods

    Life Cycle

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    ISO 16355-4:2017
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