Frequently Asked Questions (FAQs)

GENERAL

What is a Standard?
A Standard is a published specification that establishes a common language, and contains a technical requirement or other precise criteria and is designed to be used consistently, as a rule, a guideline, or a definition.

Standards are published for voluntary use and do not impose any regulations. However, laws and regulations may refer to certain standards making compliance with them compulsory. For example, there is a standard that specifies the format and the dimensions of credit cards. Adhering to this standard means that the cards can be used worldwide.
What are the benefits of using standards?
Standards are applied in in every aspect of our lives from consumer products and services, construction, engineering, business, information technology, human services to energy and water utilities, the environment and much more. They are the set of best practices that are based on sound industrial, scientific and consumer experience. Standards ensure products, services and systems are safe, reliable and perform consistently the way they were intended to.

For example:
  • A quality management standard many help an organization to perform more efficiently and reduce product failures.
  • An environmental management standard may help reduce environmental impacts, reduce waste and be more sustainable.
  • A health and safety standard may help reduce accidents in the workplace.
  • A food safety standard may help prevent food from being contaminated.
  • An interoperability standard may ensure that bank and credit cards fit into ATMs and can be used throughout the world.
What is an SDO?
SDO is the short-form for Standards Developing Organization. SDOs are primarily involved in developing, coordinating, promulgating, revising, amending or otherwise producing standards.
Which SDOs are active in creating standards?
In the international arena, there are a number of organizations responsible for developing standards. The three largest and most well-established such organizations are the International Organization for Standardization (ISO), the International Electrotechnical Commission (IEC), and the International Telecommunication Union (ITU).

On the national level, each nation participating in standardization has its own national body responsible for its standards and for co-operating with ISO internationally.
What is a watermark and why is it used?
In order to protect the copyright on standards, we need to control the level of distribution of these documents. A watermark is additional information that is added to electronic documents to identify the rightful licensee. In the case of downloaded publications, using a watermark is a means of personalizing each publication that is downloaded.

A watermark typically display the name of the customer, his or her organization and the download date on each page of the publication. This information is included to indicate that customer is the rightful licensee of the publication.
Are BSB Edge documents watermarked?
Yes. All the BSB Edge documents are watermarked.
What is DRM and does BSB Edge implement it?
Digital rights management (DRM) is a systematic approach to copyright protection for digital media. The purpose of DRM is to prevent unauthorized redistribution of digital media and restrict the ways consumers can copy the content that they have purchased. Typically, DRM is implemented by embedding code that prevents copying, specifies a time period in which the content can be accessed or limits the number of devices the media can be installed on.

Yes, we have the DRM system in place and applies it for safe guarding our intellectual property.

DOCUMENT FORMATS

What are the available document formats?
Portable Document Format (PDF): Many of our standards are available in PDF an electronic, downloadable format. You can download these files directly from our website.

Please note:
  • Buying standards as PDF files is subject to the conditions of the License Agreement. The License Agreement protects copyright. To protect copyright, you are only allowed to print one hardcopy (unless otherwise stated) from each downloaded PDF file.
  • Publications are available for 10 days allowing you time to download the PDF file to your computer. After that time the file is deleted from the download page.
  • Adobe Acrobat Reader software is required to view PDF files on your computer. This is a free download from the Adobe website. Download Adobe Acrobat Reader.
Multi-User PDF:Multi-User PDF files allow you to purchase access to specific documents for use in your organization for a finite set of specific users. Once you purchase a Multi-User PDF, you will be given the ability to assign the document to multiple users.

Secure PDF: Secure PDF files differ from PDF files only by the inclusion of digital rights management (DRM). We include DRM at the behest of the publisher as it helps the document publisher protect their copyright by restricting file sharing and printing.

Please note:
  • If you send the SPDF file to another user (or another machine) after you have opened it successfully, they will not be able to view it. You will also not be able to make copies of the Secure PDF file.
  • FileOpen plug-in a free Adobe approved plug-in is required to open SPDF files. Download FileOpen.
  • FileOpen is compatible with the following versions of Acrobat: Windows: Adobe Reader/Adobe Acrobat 6.0 or later / Mac: Adobe Reader/Adobe Acrobat 5.0 or later / Linux: Adobe Reader/Adobe Acrobat 7.x or 8.x / Solaris: Adobe Reader/Adobe Acrobat 4.0 or later
Print or Hardcopy: A vast majority of our standards are available in printed format. Sometimes these are bound like a book, sometimes loose pages that you can put in a binder.

CD-ROM / DVD: Most of the individual standards available with BSB Edge are offered as CD-ROM and/or DVD.

DELIVERY OPTIONS

What are the available delivery options?
Print or Hardcopy: Large majority of standards and technical publications are made available in print media or hardcopy depending on the requirement of the customers.

Portable Document Format (PDF): Most of the standards are offered in PDF format. You can download these files directly from our website after purchase.

CD-ROM / DVD: The individual standards available with BSB Edge can be procured in a CD-ROM and/or a DVD. Both are standalone and network versions which can be loaded to your internal network for a nominal additional charge.

Custom Collection: This is an extremely flexible standards solution. You build your own custom library of standards, and publications and access it through BSB Edge website. Pick only the standards you need to create your custom collection. Choose from our database containing standards of 16 leading Standards Developing Organizations (SDOs) of the world.

Subscription Model: This model is the answer to all your standard related requirements. Geared towards those users who need company-wide access to more than just a few standards, our subscription model lets you select full sets or specific segments of the publishers' content. When you opt for our subscription model, you are also provided with the following highly useful features.
  • Full-text search
  • Advanced Filters
  • Referenced standards links
  • Access to purchase individual standards outside your collections

DOWNLOADING DOCUMENTS

What are the steps for downloading the purchased documents?
PDF:

Step 1: Click on the My Account button in the top right of your screen and Log in.
Step 2: On My Account page, click on the download button associated with your file.
Step 3: Select the option to save your file.

Please note:

  • If you are not already signed in to your BSB Edge account, you will be prompted for your username and password. Once signed in you will be taken to your download page.
  • Please do not rename your file, as this may cause irreparable damage to your download.
SPDF:

You can download the SPDFs like PDFs; however, you must be connected to the Internet to open it the first time. When you open your SPDF file, it locks to your computer.

Please note:

  • FileOpen plug-in a free Adobe approved plug-in is required to open SPDF files. Download FileOpen.
  • FileOpen is compatible with the following versions of Acrobat: Windows: Adobe Reader/Adobe Acrobat 6.0 or later / Mac: Adobe Reader/Adobe Acrobat 5.0 or later / Linux: Adobe Reader/Adobe Acrobat 7.x or 8.x / Solaris: Adobe Reader/Adobe Acrobat 4.0 or later
Can a customer buy multiple licenses for a publication in PDF?
Publications purchased in the PDF are single user licenses only (unless otherwise stated) and must not be placed on a network. If you require multiple colleagues to have access to multiple publications, our ‘Subscription Model’ may be more suitable.

License Agreement here

SHOPPING CART

What is the shopping cart and how does it work?
In online marketing, a shopping cart is a piece of e-commerce software that allows customers to select items for eventual purchase. Shopping cart holds all the products and services that a customer orders. Upon checkout, the shopping cart calculates a total for the order.

To be able to use the shopping cart, you need to register online. Registration is free.
Do customers need to buy every item that they put in the shopping cart?
No, customers do not need to buy every item that they put in the shopping cart. In case, you do want an item, you simply need to click the ‘Remove’ button or ‘X’ next to the item that is not required. It will be removed from the shopping cart.
What is a 'Wishlist'?
A ‘Wishlist’ is a place for you to keep all the items you are thinking about buying, but have not quite decided on yet. To add an item to your Wishlist, just click the 'Add to Wishlist’ button on any product page. You can also easily transfer items between your Wishlist and Shopping Cart at any time.

ORDERS & PAYMENT

What are the available payment modes?
Through our e-commerce website, you can quickly access our online database to find the exact standards and publications you need. You either pay by cheque, credit card, or wire transfer.

Cheques: All cheques must be drawn on an Indian bank in Delhi and made payable to BSB Edge Private Limited.

Credit Card: We accept both Visa and Mastercard.

You can pay online through our safe and secure e-commerce website or you may choose to provide your credit card information by phone, e-mail or fax. Please see details below.

Phone: + 91 11 2461 1991
Email: info@bsbedge.com
Fax no: + 91 11 2562 7172
Mailing address: D-44, South Extension 1, New Delhi 110049, India

Wire Transfer: All wire transfer payments are free of cost. To pay for your order by wire transfer, please contact our customer care personnel.
Do you provide a receipt if a customer uses a credit card for making payment?
Yes. We do provide a receipt if a customer uses a credit card for making payment.

Please note:
  • If you buy online, we e-mail the Invoice. You can also click the ‘Print Invoice’ link from the download page. This will produce a print friendly receipt.
  • If you buy a hardcopy to be shipped to you by mail, we will send you a receipt with your purchase.
When ordering, does a customer need to quote a purchase order number?
Yes, a customer will be asked to quote a purchase order number when you phone our customer service personnel. If you do not use purchase order numbers, we will record the name of the person placing the order. The purchase order number or contact will be quoted on your invoice or receipt.
Do phone orders need to be confirmed in writing?
No. Once we have received your order it is processed immediately into our order management system. A confirmation of your order is unnecessary.
Can an order be cancelled?
Hardcopy Publications
Large majority of our publications are printed using the print-on-demand technology. Once an order is processed, the required publications are printed specifically for the customer. Therefore, we usually do not accept cancellations.

Softcopy Publications
Softcopy publications can be downloaded as PDF files immediately after the purchase is made. Therefore, cancellation is not acceptable. However, in case a downloaded file is faulty, we may ask you to return the faulty file to us, and thereafter, we will provide the new file.

View Product Sales Terms & Conditions here.

RETURN & REPLACEMENT

Does BSB Edge have a ‘Return & Replacement’ policy?
Returns are not acceptable for orders cancelled after processing, that is, if order has been placed, invoiced and/or shipped.

Any sealed products that have been opened or tampered with cannot be returned for refund or credit.

Purchases of downloadable documents, CDs, subscription services, database access, special order items, and age-dated materials are final and cannot be returned for refund or credit.
What happens if a customer receives an incorrect publication?
Hardcopy Publications


Customer needs to send back the incorrectly sent publication. BSB Edge will ship the correct publication and will cover the cost of postage for publication to be exchanged.

However, the publication that is will be returned to us for exchange should be in the original condition so that it can be re-sold. In case, the publication has been damaged in any manner, we will not be able to accept the return.

Downloaded PDF Files

In case a downloaded file is supplied incorrectly, we will replace it with the correct one. However, you need to return the incorrect file to us by e-mail and delete the file from your computer.
What if the purchased publication is replaced by a new edition?
If your publication is replaced by a new edition within 10 days from the order date, we will provide a replacement.

SHIPPING

Does a customer incur any cost associated with shipping of the publications—nationally and internationally?
No. We do not charge our customers for shipping of the products purchased by them.
How much time does it take to receive the publications?
Hardcopy Publications: All the orders are processed and shipped via courier service normally within 8 hours of order receipt.

Portable Document Format (PDF): These files can be downloaded immediately after the purchase
What happens if the customer does not receive the ordered product within the stipulated time?
In case you do not receive the purchased product within the expected timeframe, please contact our customer care personnel on info@bsbedge.com.

STANDARD UPDATES & SERVICES

Do you provide services to help customers manage the standards?
We want our customers to stay ahead. Therefore, we provide our customers with services to help them manage the standards in a most efficient manner.
  • Standards Update Service: This service helps in keeping your standards collection up-to-date. You can share the list of standards in your database with us and we will appraise the list. Thereafter, we will create and send the revised and updated report based on your requirements.
  • Standards News Bulletin: The bulletin provides monthly report of all the new and revised standards added to the BSB Edge database.
  • StandAlerts: Whenever you purchase a standard or code from BSB Edge, you will be automatically added to our StandAlert service. Through this service, you will be notified, as and when, the standard purchased by you has been updated.
  • Subscription Model Adjuncts: When you opt for our Subscription Model, you are provided with the following highly useful features to manage your collection of standards.
    • Full-text search
    • Advanced Filters
    • Referenced standards links
    • Access to purchase individual standards outside your collections